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Responsible Gambling at PokerStars

Start with a limit

Set a deposit limit before you play, and only put in money you could lose without it hurting you. Use money set aside for entertainment, not money needed for food, rent, bills or tuition.

Every result is independent of the one before it. Playing longer, raising the stakes or trying to recover a loss does not improve your chance of winning.

Tools for controlling play

You can set a weekly real-money deposit limit and lower the limit you have chosen. Table limits and poker tournament limits can restrict the stakes or buy-ins available to you. You can also block a single casino game or block sports betting.

Restrict Withdrawal Cancellation removes your ability to cancel a pending withdrawal. Once activated, this restriction cannot be reversed, and we will not cancel a withdrawal at your request.

Find the tools in these menus:

Taking a break

Cooling-off periods are available for 12 hours or 24 hours. You can also choose a time-out of 7, 30, 60 or 120 days.

During a break, you may log in and use the Cashier, but you cannot play, deposit or transfer funds between accounts. You will not receive marketing emails or newsletters.

Every break and self-exclusion is irreversible for its chosen period. It covers all real-money and play-money games connected to your Stars Account.

Self-exclusion

For a 6-month self-exclusion, we ask you to withdraw the real-money funds in your Stars Account. Access is not restored automatically. You can ask about returning through the Help Center only after the exclusion period has ended.

Use the Help Center if you want an exclusion longer than 6 months, a permanent self-exclusion or an extension of an existing period. Our self-exclusion covers your Stars Account only, so Paddy Power and Betfair are outside it. You must arrange exclusions with them separately.

A sports bet that is already open when you self-exclude is settled as normal.

Keeping play away from minors

Sign-up is only available from age 18. We check a player's name, address and date of birth to confirm age. If you report suspected underage play through the Help Center, we investigate and may request identification from the player.

Keep your login details private when children or teenagers can access your devices. Device passwords, passcodes and parental controls can help prevent access.

Factors that can increase risk

Risk may be higher when you:

If gambling takes time from daily obligations, affects your family or welfare, leads you to borrow or sell things, or continues longer than planned, consider taking a break and seeking help.

Blocking access

Blocking software adds another barrier to online gambling, for example:

Independent help

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