Contact PokerStars

How Support can help

Use Support when you need help with your account or cannot log in. The team can route questions about verification documents to the appropriate specialists and help you understand requests for identity, address, age or funds information.

You can also ask about deposits and withdrawals, including available methods, a pending transaction or information needed during a review. Responsible gambling requests can cover deposit limits, game limits, time-outs and self-exclusion, including longer or permanent exclusions.

How to contact us

Start in the Help Center to search for an answer or contact Support. You can also send a question or complaint through the contact form. A customer support representative will answer it or refer it to the appropriate specialist team.

For a privacy request, contact Support first. You may also contact the Data Protection Officer at [email protected]. We may ask for proof of identity and for clarification so that we can handle a request about your personal data.

How complaints are handled

Expect our answer to a complaint within 10 days. Some cases take longer, and then we say so inside those 10 days and reply in full no later than 20 days after you filed it. After our final decision, you may refer an unresolved complaint to eCOGRA for alternative dispute resolution. If you are not satisfied with that ruling, you may contact the Malta Gaming Authority Player Support Unit.