PokerStars Privacy
Who is responsible for your data
TSG Interactive Services (Ireland) Limited is the controller responsible for the personal data covered here.
What we collect
When you create and use an account, we collect details such as your name, age, address and email address. We also process identity and verification data. Some services require bank card details or other financial and payment information.
Our records include your transactions and gambling activity. We collect device and internet identifiers, online activity and location data when you use PokerStars. If you contact Support, we process the personal data in your messages and may record calls or live chats for training, security and regulatory purposes.
Why we use it
We use personal data to open, administer and run your account, provide games and payments, answer you and send important service updates. We also use it to verify your identity and age, meet legal, licensing and gambling-regulation duties, identify fraud and other improper activity, and check sources of funds and affordability where required.
Responsible gambling measures require us to monitor gambling patterns, apply limits and give effect to self-exclusion. Marketing is sent where the stated lawful basis permits it, including consent where required. You can manage marketing consents in your account and opt out through a marketing message.
Who may receive it
We may share data within the Flutter Group for account management, identity checks, fraud detection and responsible gambling measures. If you self-exclude, we may share contact and exclusion data with national self-exclusion databases.
We may also share data with service providers processing data for us, professional advisers, identity and location verification services, fraud and anti-money-laundering services, law enforcement, gambling regulators and other governmental or regulatory authorities where applicable. Data may also be disclosed for legal proceedings or during a business takeover, purchase or merger.
Self-exclusion information is kept indefinitely. Other retention may differ where there is an investigation, suspected unlawful activity or a legal dispute.
What rights do you have
Depending on the circumstances, you may ask to access, correct, erase or receive certain personal data in machine-readable form. You may withdraw consent where processing relies on it, object to some processing or direct marketing, and ask for an explanation of a decision made solely by automated means.
These rights are not absolute. We may refuse a request or meet it only in part, and we may require proof of identity or clarification.
Contact Support first to make a request or raise a concern. You may also write to the Data Protection Officer at [email protected] or contact your national data protection authority.